Terms and Conditions


www.LoofCo.co.uk is the online shop for the brand ‘LoofCo’, owned by NatBrands Ltd (U.K. Company Registration Number 03840722). In these policies, the following definitions apply: "NatBrands.co.uk" (also referred to as ‘we' and ‘us' and ‘our’) means NatBrands Ltd. Registered office is at 9B Court Road, Tunbridge Wells, Kent, TN4 8EB, United Kingdom. ‘Site” and ‘Shop’ means www.loofco.co.uk.  These terms and conditions apply to the use of www.loofCo.co.uk owned and operated by NatBrands Ltd. Please read the following policies carefully. By using this website, you agree to be bound by the terms and conditions set out below. Orders placed on this website shall be subject to these terms and conditions. If you do not agree to be bound by these terms and conditions, you may not use or have access to this website. If you have any questions, please contact us at info@loofco.co.uk


The copyright to the contents of this website belongs to NatBrands Ltd. Users may download, view and print materials for their own personal, non-commercial use. The contents must not be used for commercial or business purposes without prior permission from NatBrands Ltd.


We take all reasonable care to ensure that the product details displayed and offered for sale are correct at the time when the information was entered onto the site. Care is taken to ensure that we display accurately the colours, appearances and finishes of products. Care is taken to ensure that products are fit for sale and their intended use.

At NatBrands/ LoofCo, our focus is to source and develop exciting new eco-friendly products for you. We are not specialists in mail order, even though we have offered this service for many years. In our opinion we thought that it would be best to bring in the experts at Big Green Smile to pick, pack and despatch our online orders. In practice, this means that when you go onto a LoofCo product page to purchase an item, you will click through to buy directly from Big Green Smile in a separate tab. You will still be able to go back and browse through the LoofCo website and read more or add to your basket. Full Terms and Conditions of your statutory rights in purchasing from NatBrands/ LoofCo are now covered by Big Green Smile.com. Please click here for full details of Payment, Delivery, Damages and Returns. https://www.biggreensmile.com/terms_and_conditions.aspx


NatBrands Ltd is committed to protecting your privacy. We use the data we collect about you to process your order and provide a personalised shopping experience. Please read full Privacy Policy


www.loofco.co.uk may contain links to other websites. This does not imply endorsement of other sites or products. We accept no responsibility for the content or use of such sites or information contained in them. If you would like to establish a link with us, please contact us at info@loofco.co.uk


NatBrands Ltd may suspend the operation of the site for repair or maintenance work or in order to update or upgrade its contents or functionality from time to time. Access to or use of the shop or pages linked to it will not necessarily be uninterrupted or error free.


Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).


NatBrands Ltd may terminate your account(s) immediately in the event you breach any of these terms of use or if you are late or do not pay any sums due to us.


NatBrands Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any items that have been ordered on this website.

You agree to indemnify us and our agents, officers, directors and employees, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions.


These terms and conditions shall be governed in accordance with the laws of England and are subject to the exclusive jurisdiction of the courts of England & Wales.


These terms and conditions constitute the entire agreement between the parties and supersede any and all preceding and contemporaneous agreements between you and us whether written or oral.


NatBrands Ltd reserves the right to amend or change these Terms & Conditions at any time and without prior notice. Should any part-term or term be found to be unenforceable then the remainder of the terms and conditions shall continue to have full force and effect as if the invalidated term was not present. Should any delay or failure to comply with our obligations under these terms and conditions arise where it is beyond our reasonable control, we will not be responsible to you for such delay or failure.


If you have any enquiries or complaints about the Site then please address them to NatBrands Ltd, 9B Court Road, Tunbridge Wells, Kent, TN4 8EB info@loofco.co.uk.


These Terms and Conditions were last updated 27/03/2022.